Manage Guest Users

Allegra can be configured to allow users to register themselves as regular system users or so-called guest users. Guest users have limited access to the system and can create new items and only view and modify their own.

Manage guest users

The handling of guest users is essentially the same as for regular users (see Manage Regular Users) with the differences listed below. To manage guest users, go to Administration > Users and Groups > Customers.

Registering guest users by email

You can allow people to create items by email. In this case, a new guest user can be created automatically if the email is from an authorized domain. The system tries to guess the first and last name. The automated email response will contain a link to the newly created item and a link to where the person can register, even if self-registration is not enabled.

Permissions for guest users

Guest users cannot be assigned roles directly. Instead, they must belong to a group and inherit their permissions from that group.

Features available to guest users

Guest users can only

  • View a list of their open and closed items

  • Create new items

  • Add comments to their own open items

  • Close their own items

LDAP support for guest users

There is no LDAP support for guest users.