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Installer instructions

To install or upgrade the software in case it has previously been installed with an installer run the installer as an administrator (right mouse click in Explorer, "Run as administrator").

System requirements

Operating system: Windows 8, Windows 2012 or later
Main memory: 2 Gbyte or more
Free disc space: 1 Gbyte or more
Java VM: OpenJDK 8 or higher

Service Desk module

The Service Desk module is provided as a ZIP file. It must be unpacked on your existing web server in a directory that is accessible via an URL. The web server must be able to execute PHP code.

Copy the file "config-sample.php" to "config.php" and adjust the URL for the REST interface of your Allegra server. Copy the files "footer-sample.php", "header-sample.php" and "custom-sample.php" into the corresponding files without "-sample" and make adjustments if necessary.

Update the service desk module

To update the module go to the directory where you installed it. Execute the file "update.php" in it.

Manual install instructions

First you need to install a proper environment:

  • Get Java JDK 8 or newer. We recommend OpenJDK
  • Install an Apache Tomcat 9.0 or newer as application server
  • Install a MySQL database (or Oracle, DB2, Postgres, Firebird)

You find detailed instructions for installation and upgrading in the installation manual in the documentation area.

System requirements

Operating system: Windows 8, 2012 or later, Linux, Mac OS/X
Main memory: 2 Gbyte or more
Free disc space: 1 Gbyte or more
Java VM: OpenJDK 8 or higher

Install with Docker

Copy the Docker installation files into a folder, for example /opt. In this directory execute ./adocker. Read the README file for more information.