… workflows:

Notifications from workflows

The Allegra Workflow Engine can trigger the sending of e-mails on its own. All templates of the type “Item changed” can be used. The workflow always refers to a specific item.

Determining the recipients

Sending an e-mail is always linked to a state transition (also to the same state). The e-mail can go to a user group, a user or a placeholder.

The following placeholders are supported:

Placeholder	Description
$(Author)	Author of the item
$(Responsible)	Processor of the item
$(Manager)	Manager of the item
$(Editor)	All editors of the item
$(Reader)	All readers of the item
$(Submitter e-mail)	The sender address of the e-mail from which this item was created

Applications

Allegra sends notifications when an item is changed, even without workflows. Sending e-mails from workflows is therefore particularly suitable especially

• in the context of escalations

• for information on a very specific state transition (e.g. close)

With an escalation you can e.g. send a reminder e-mail, if an item has not been changed for a long time.

You can also inform a deputy of the responsible, if an item has remained in the same state for a longer period of time.

Or you can close an old item automatically, informing the author.