Today, helpdesk software must also be available to agents on […]
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Helpdesk software and ITIL requirements
As part of a transformation process, IT organizations in companies […]
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Ticket system: Comparison and test 2021
A ticket system enables the systematic handling of problems that […]
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ITIL processes and ticket systems- a brief overview
ITIL is a process framework for service management. This article introduces you to the requirements of ITIL for a ticket system.
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