The RACI Roles
RACI is a project management method that helps to systematically clarify relationships pertaining to
- a product or service to be delivered
- communication and actions required
- a person and its functional role
The RACI scheme defines four roles, which are implemented in the Allegra task management software: “Responsible”, “Accountable”, “Consulted”, and “Informed”. Alternative names are “Approver” or final approving authority, “consultant” or “counsel”, and “informee”.
The”Responsible” for an item is the “doer”. He is responsible for generating
the desired outcome. No one else will take care of it.
It is usually best if a single person is assigned to an item as responsible. Only in special cases, for example in a service center, it could be helpful to have a group as
responsible. The first available employee from the group can then assign an item to himself.
The “Accountable” for an item, looks after it that it doesn’t get lost or stuck. For example, it could be that somebody left the team and she is still responsible for a number of items. The Accountable makes sure that these items are reassigned to somebody else.
The Accountable is responsible for the time and money that has been and could be spent on items. The Accountable needs approval authority.
The “Consulted” for an item needs to be aware of the item and any activities
pertaining to it. He may also have to give his input to achieve the desired outcome.
The consulted role involves two-way communication. It is quite common that more than one person would have to be consulted for an item.
The “Informed” needs information from an item to make progress on his own items. It is quite common that a number of team members are in the informed role for an item.